Each dress is made to order in our store, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
- How long can I receive my item?
Receiving time is based on the tailoring time + shipping time, you will find them in the product pages.
- How can I make sure I order the correct size and fit?
Compare your unique measurements with our size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored for your exact fit.
- Can I order this dress in a different style/fabric/length?
Please understand that each dress is carefully tailored to match exactly what you see in the photos, but fortunately we are able to modify length or something else in any way. To get more detailed information, please contact our customer service.
- What payment methods do you currently accept?
We currently accept payment via PayPal, Credit Card online or Western Union. We also take security very seriously indeed, so your details will be safe with us.
- How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please sign in "My Account" first and click "My Orders" at any page of the website or contact our customer service.
- Are there any additional fees involved in shipping?
In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information. We will mark the package in low value, but we can't promise no sales tax.
- Where can you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
- What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
- What is your Return Policy?
Customers need to contact our Customer Service to initiate the return process within 3 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
- How much will the shipping cost?
The express shipping cost and is $25 per order(not rush order). Currently, we cooperate with DHL, UPS, FedEx etc. to ship our orders.